Privacy Policy
Effective Date: 2026
Welcome to MOTHITEK Power. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website, mobile application, and services. By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Personal Information: Full Name, Mobile Number, Email Address, Delivery Address, Billing Address, PIN Code.
- Account Information: Username, Encrypted Password, Account Preferences.
- Order Information: Products Purchased, Order History, Payment Status, Invoice Details, Shipping Information.
- Payment Information: Payments are securely processed through trusted third‑party payment gateways. We do not store complete card details, CVV, UPI PIN, or banking credentials.
- Technical Information: Device Information, Browser Type, Operating System, IP Address, Login Date and Time, Cookies, Website Usage Data.
2. How We Use Your Information
- Process and deliver orders
- Provide installation and maintenance services
- Verify customer identity
- Process payments
- Respond to customer inquiries
- Improve our products and services
- Send order updates and service notifications
- Prevent fraud and unauthorized activity
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. Your data may be shared only with trusted service providers when necessary:
- Payment Gateway Providers
- Courier and Delivery Partners
- Installation Technicians
- Customer Support Providers
- Government or Legal Authorities when required by law
4. Payment Security
All online payments are processed through secure, encrypted gateways. MOTHITEK Power never stores:
- Debit Card Numbers
- Credit Card Numbers
- CVV
- ATM PIN
- UPI PIN
- Internet Banking Passwords
5. Cookies
Our website may use cookies to:
- Keep you logged in
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance your shopping experience
You may disable cookies in your browser, though some features may cease to function properly.
6. Data Security
We implement appropriate security measures, including:
- Secure HTTPS connections
- Password encryption
- Access controls
- Database protection
- Regular security updates
- Fraud monitoring
While we strive to protect your data, no internet‑based system can guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Prevent fraud
8. Your Rights
You may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account (subject to legal obligations)
- Update your contact details
- Opt out of promotional communications
To exercise these rights, please contact us using the details below.
9. Third‑Party Services
Our site may integrate with trusted third‑party services such as payment gateways, courier services, authentication providers, and analytics services. These services have their own privacy policies; we encourage you to review them.
10. Children’s Privacy
Our services are not intended for children under 18 years of age without parental involvement. We do not knowingly collect personal information from children.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Us
MOTHITEK Power
📞 Phone: +91 97877 19041
📧 Email: support@mothitek.com
🌐 Website: www.mothitek.com